Terms and Conditions


This page (and any other documents referenced herein) contains the Terms and Conditions in which we supply any of the products listed on our website

Please read these Terms and Conditions carefully before booking any product from our website. You must understand that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or are unsure about any content in these Terms and Conditions, please contact Customer Service before placing an order. Print Terms (use the PDF option) and save a copy for your reference.

We have written these Terms and Conditions by emphasizing the user and have tried to make it as easy as possible. To improve your understanding of the terms we have listed a few words that are widely used throughout the document.

Here are the terms: -

Contract - means any purchase of item from our website between us and you being used by these Terms and Conditions.

Terms - means the sales Terms and Conditions standards, including Return Policy and any special terms and conditions that are certified in writing by us.

Goods - means the products or services that we sell to you according to our Terms and Conditions.

We - meaning, and "us" and "we" will hold the same meaning.

In these Terms and Conditions, we will use the headings to assist you with your understanding of this document.

If you need to contact us, please contact our Customer Service by email at or by phone at +6018 228 1084. is available via telephone between 10:00 am and 6:00 pm.

Any transaction you enter with us through our website is included in ArKARilab, our legal entity which owns, and owns and operates the site.

Our company is registered with the address: Arkarilab, 17, Jalan Padi Emas 3/2, Bandar Baru UDA, 81200 Johor Bahru.

Our registration number is JM0743617-H.


About the use of this site and our communications

Surfing our site means that you automatically agree to our Terms and Conditions. If you disagree with it, please do not use our website and leave it behind. Our website is available for personal use only.

If you choose to access this site from outside Malaysia, you are responsible for complying with local law if and to the extent that local law applies.

We have made every effort to display the product as accurately as possible but can not guarantee that the product image you see displayed on your screen is a truly accurate representation of the actual item due to other reasons for the technical differences in the monitor or screen you use.

By ordering through our website, you confirm that you are legally bound to our contract, that the personal information you provide when you register as a subscriber and placing the order is true, accurate, current and complete in all respects, and that you do not disguised as someone else.

We do not assure you that this site will meet your requirements or will be interrupted, timely or error-free, the defect will be corrected, or the site or server that makes it available free from viruses or bugs or representing full functionality, accuracy, and website reliability.

As part of our effort to make further improvements to our services, we provide our customers with phone calls and these calls can be recorded or monitored. We can also monitor incoming and outgoing emails.

Our employees and agents are not authorized to make any representations of our products unless we first confirm to you in writing. When ordering with us, you acknowledge that you do not rely on any such unauthorized representation.

All the specs, drawings and details of the weight, size and quality produced by us are only estimates.


Making a contract with us

When you order with us, you make an offer to buy items. After receiving your order, we will send you an order confirmation email detailing the products and prices you order. If you do not receive such emails within 24 hours of placing your order, please contact our Customer Service.

Order confirmation email is the receipt of your order. Your order receipt and contract forming will only take effect once verification has been sent. We will send a confirmation email of the goods delivered when the product you ordered has left our warehouse along with the tracking number to locate your order. If your order has not been received, you will receive an email from us informing you why.

If the item is no longer available, or if we make a mistake, we will notify you about this. You will then not receive an email acknowledging your order and there will be no contract between us. If the items you ordered are not available, we can supply you with replacement items. If you decide not to accept this, you will not have to pay to return the goods to us.


Pricing policy

All prices posted on the website are in Ringgit Malaysia. Where applicable, prices may change from time to time. Should we use special offer prices, please note that this may be a limited-time offer. The price of the item remains the same regardless of the place of delivery.

We are very careful in providing you with accurate product information and pricing. If inevitably, a price error occurs on the item you have ordered, we will notify you as soon as possible. However, we have no obligation to fulfill the order of the product shown at the incorrect price. In such case we will contact you via email.


Delivery charge

Transmission to all peninsular Malaysia is free unless otherwise stated. Shipping costs to East Malaysia namely Sabah, Sarawak and Labuan will be made to bear the cost of shipping and packing on all orders sent to the main address in East Malaysia. Shipping charges are not included in the price of the product shown.



We accept Bank transfer payments. Our main bank is Maybank with account number 551137515623 under the name Arkarilab. All reservations will be processed upon receipt of full payment and after all the artwork is eligible for processing.

You may choose to make payments using Billplz if you do not have a Maybank account for the transaction. Billplz lists almost all of the major local banks that can be used to make payments on our website.


Product Description and Availability

If there are items that can not be booked or unavailable, we will close the display as soon as possible. If the item you have been ordering is missing, or is suspended for any reason, we will try to contact you, or if we do not receive a reply to our email, we will continue to process other items in your order.

If the offer is subject to stock availability or made subject to conditions, this will be explicitly stated in the offer.


Shopping, Registering as Customers and Booking

We've tried making shopping with us as easy as possible, for example. you can filter by product type. If you want to order, please register as a customer with us. You must register by providing an email address and password and confirmation is made via email. Your personal details will be stored in your account and can only be viewed and modified by you. Once you sign in using your email address and password, you can place an order. You can choose your product before signing up, but before you can check out, you need to go through the registration process.

After you sign up, if you want to order, select the item and choose the material, quantity and size you want, and press the "Add to Cart" button. When you have finished shopping, click on the "Check Out" button. This will start the payment process. Review your information carefully and enter the address you want your order to send.

Once you've placed an order, it will be verified via email. Please check your order and verify it carefully. It is important that you provide the correct e-mail address and personal details when you sign up to avoid any mistakes. Please also make sure the SPAM filter in your email does not cause you to get our message.

When placing your order agree that these Terms and Conditions apply to those orders.



Once your reservation has been shipped, we will send confirmation of the shipment via email. This includes your parcel tracking number to keep track of its progress.

We ship the items you have ordered using Skynet, GDex, Poslaju, Xend or Line Clear Express. The place of delivery is the shipping address you provided in your order.

We are working to process your order within 24 hours. The delivery time to Peninsular Malaysia's main address depends on the product. This will be displayed on the product page.

If the goods are lost or damaged in the shipment, please notify us immediately, so that we can claim the shipping company. We will offer a full replacement or refund option. Please refer to Return Policy for more details.


Cancellation and Return Policy

Customers reserve the right to return the bookings received if any mistakes are made by us - for example, if the goods received are not orders made by the customer or the faulty print.

All the products ordered on our website are customizable according to our customer demand specification. Therefore, we are unable to provide refunds if the customer has received the reservation but does not like the goods ordered due to customers' self-authenticated designs.


Damaged Goods

If there is a problem with the damage received, please contact us to discuss the matter further.

If the goods are found to be damaged within a reasonable period of time after delivery, you may decline it and claim a full refund. If the mistake is found later, or if you suspend a complaint, you still have the right to repair or, if the repair can not be done without causing you to experience significant, substitute. If a replacement is not available, you can claim a part or full refund.

Please see Returning Process for more details.

No claim for defective goods may be made if any of the following occurs: accidental or malicious damage, improper use or inadequate maintenance, normal wear and tear, damage caused by non-distractions, or wrongly directing the user / washing instructions.


Return Process

For orders delivered to Malaysian address, if you wish to return the damaged product in line with our Return Policy, please contact us at When returning the item, you will need to fill in the Returning document that we will enclose with your order.

We will reimburse the amount you paid for your purchase with us to your account within 30 days.

If the wrong product was sent to you, we will refund the amount you paid for your purchase with us including the original shipping cost. Any costs incurred on your behalf for the return of the wrong item will also be refunded by us once we have received the goods from you.


Making an Order from Singapore

Payment from Singapore - Payment can be made using the money transfer method from POSB to our Maybank account number 551137515623 under the name ARKARILAB. Payments should be made in Ringgit Malaysia automatically converted from SGD by POSB when you make a transfer. POSB may charge you additional administrative fees.

Delivery to Singapore - All orders for delivery to Singapore are handled by a 3rd party carrier. A flat rate of SGD20 is charged per package for one delivery address that will be borne by the customer. This payment should be given to the delivery person after receiving your goods. The flat rate is SGD20 for all orders unless notified beforehand once your package is ready. 3rd party carrier may charge extra if the order quantity or size requires more cost to be sent.

Singapore Tax GST - The delivery cost does not include 7% of service tax and goods imposed upon ordered items payable to Singapore Customs (if any). The sender will pay the amount of tax imposed by Singapore Customs and will make a claim to you when you receive your package.


Complaint Procedures

We do our best to provide you with the best information, products and services. If you have any other complaints or complaints to be made please contact us by telephone, email or post immediately to explain your feedback. We will reply within 24 hours.


Data protection, privacy and security

For information, please see our separate document on Privacy Notice.



The contents of this site (including text, design, layout, images and video) are protected by copyright and are the property of Any use other than your personal and non-commercial use in accordance with the transactions and communications between you and us is not permitted without our written permission.


Accountability and Compensation

Not covered in these Terms and Conditions to exclude or restrict our liability for personal death or personal injury resulting from our negligence or our assistants, agents or employees.

Our responsibility for the loss you experience because we have violated these Terms and Conditions are limited to the purchase price of the product you are purchasing. Except as stated above and in relation to compliance with our contract for the supply of goods and / or services upon receipt of orders placed on our website, we are not also any of our agents, affiliates, directors, employees or representatives in charge of the contract , tort, negligence or otherwise for any loss or damage in any way connected with your use of the website.

We will not be liable for any incidental or consequential, incidental or consequential damages to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profit or contract, loss of expected savings, wastage management or office time that is either due to the use (including negligence), breach of contract or otherwise or any indirect or other indirect or consequential damages arising from or in connection with your use of your website (including without limitation, any such loss arising) of or relating to any order placed on the website, whether received or not received by us).

You agree to compensate us and our agents and officers, directors and employees immediately upon request, against all claims, liabilities, damages, costs and expenses, including legal fees, arising out of any breach of the Terms and Conditions by you. We may terminate your use of the Site immediately if we consider that you have violated these Terms and Conditions.



These Terms and Conditions and all matters relating to any order placed on our website are governed by the laws of Malaysia and you agree to submit to the exclusive jurisdiction of the Malaysian courts in relation to all matters relating to, or arise from, the website or any order you put on this site.

You may not assign any of your rights or obligations under these Terms to others without prior written consent, which we will not hold unreasonably. We may transfer all or any of our rights and obligations under these Terms to other organizations, but this will not affect your rights under these Terms.



These terms apply to our information and offers to you, the agreement between us and any related communications. We may change our Terms and Conditions at any time, so please do not assume that the same terms apply to future bookings.

In the event that any part of these Terms and Conditions is invalid or unenforceable, the remainder of this Terms and Conditions will continue to apply. No exclusion by us shall be construed as exemptions for any proceedings or breach of any provision.

We shall not be liable for any failure to perform or suspend the performance of any of our obligations under the Terms and Conditions caused by our out-of-range events which include any attacks, public fraud, terrorist attacks or threats of terrorist attacks, fires, blasts , floods, other natural disasters, the absence of public or private transport use, the absence of public or private telecommunications networks or any act, decree, law, regulation or restriction of any government.

If any of these Terms and Conditions are determined by any unauthorized, illegal or unenforceable authority, any such terms, conditions or provisions will be removed from the terms, terms and provisions which shall continue to apply to the extent permitted by law.

These Terms and Conditions and any such documents expressly stated therein constitute the entire agreement between us in relation to the subject of any contract and supersede any prior consent, understanding or estimation between us, either verbally or in writing .

We each acknowledge that, upon entering into a contract, we do not rely on any representations, promises or promises provided by others or implied of anything to be said or written in negotiations between us prior to the contract unless expressly stated in these terms and conditions.